Return Policy

At Pure Flow Pumps, we strive to ensure your satisfaction with every purchase. If for any reason you are not completely satisfied with your order, we offer a straightforward return policy to make the process as smooth as possible.

1. Eligibility for Returns

• Returns must be requested within [number of days, e.g., 30 days] from the date of delivery.
• Customized or special-order items may not be eligible for return unless they are defective or damaged upon arrival.

2. Return Process

• Contact our customer service team at [support@pureflowpumps.com] to initiate a return request.
• Provide your order number, the reason for the return, and any relevant details or photos of the item if it is damaged or defective.
• Our team will review your request and provide further instructions, including the return shipping address and any additional documentation required.

3. Return Shipping

• Customers are responsible for return shipping costs unless the return is due to an error on our part or the item is defective or damaged.
• We recommend using a trackable shipping method to ensure the safe return of your item.

4. Refund or Exchange

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund or exchange.
• If approved, refunds will be processed to the original payment method used for the purchase. Exchanges will be processed based on product availability.

5. Restocking Fees

• Depending on the supplier and the condition of the returned item, a restocking fee may apply. This fee will be deducted from your refund amount.

6. Damaged or Defective Items

• If you receive a damaged or defective item, please contact us immediately for assistance. We will work with you to resolve the issue promptly.

7. Exceptions

• Certain items, such as clearance or final sale items, may not be eligible for return unless they are defective or damaged.
• Returns of items purchased through promotions or discounts may be subject to special terms and conditions.

Contact Us-

If you have any questions about our return policy or need assistance with a return, please contact our customer service team at support@pureflowpumps.com or  (619)386-6214.